SATISFACTION GUARANTEE
You have 30 calendar days from delivery to request an exchange, provided the product has not been used, retains its labels, and its original packaging.
CUSTOMIZED PRODUCTS
Custom embroidered items (names, initials, logos, or special designs) are not eligible for exchange due to preference, as they are made exclusively for you. They are covered against manufacturing defects.
MANUFACTURING DEFECTS
If your order has a defect, contact us within the first 48 hours after receiving it, attaching photos of the product and packaging.
HOW TO REQUEST AN EXCHANGE OR RETURN
Write to us via WhatsApp at +57 301 157 7083 or to our contact email info@bordatechome.com with your order number, the reason, and photos of the product.
REFUNDS
Once the return is approved, the refund will be processed via the original payment method within up to 10 business days.
RETURN SHIPPING COSTS
If the exchange is due to a manufacturing defect, Bordatec Home will cover the shipping cost. If it's for a size change or preference, the cost is borne by the customer.